The guarantee of Communications has ordered to 3 Italia and Vodafone refund users to which you have been charged the costs of the involuntary access to the services of voicemail.Also, the request has been immediate cessation of this conduct: in some cases, just tap its symbol on the screen of the smartphone.
“In the course of the investigation – open, following the report of a user who complained of the continuous charges caused by the touch involuntary, of the key of the secretariat on the iPhone – it has been detected the actual existence of critical points in the charge system of connections to the secretariat used by company H3G spa and Vodafone Italy S. p.a”It says in the document the NRA.
since the launch of the two procedures, the operators have implemented measures to avoid situations of this type. However, the NRA deemed them to be insufficient “to ensure the respect of the rights of customers”.
Compare the rates of telephony “
For this reason, it was ordered to adopt the most efficient technical solutions, that will have to be vetted again by the Guarantor. Remember that H3G for such a service, that charges 0.20 euro contact, while Vodafone 1.50 per day.
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