The Guarantor wand Tim and Wind on the foreign tariffs costs – The Republic

Rome – Tim and Wind have imposed their customers – direct overseas for pleasure or business – roaming charges are not consistent with European regulations 2120/2015 and 531/2012 that protect us now from traps and bloodletting. And both companies – informing people of the new tariff – have sinned in transparency and clarity. Now the Guarantor by Communications (AGCOM) – speaker Antonio Nicita – Wind warning by keeping alive his “Offer permitted by the new regulation” Tim and his “Europe Daily Basic”. The news comes from one of the foreign affairs committee senator who follows the case. The Ombudsman has acted on impulse of ADUC and CTCU associations.

Tim has a fixed rate of 3 euro a day, offering in exchange cost 100 minutes of outgoing calls, 100 minutes of incoming calls and 100 text messages. For data traffic, at a cost of € 3 other day to surf up to 300 megs of data.

Tim explained that the contested fee is applicable only to those who are not on a specific offers of the company for foreign roaming. Who for example has already activated “in Tim Travel Full” can not end in “Europe Daily Basic.”

But the Guarantor does not accept the defense of Tim, who also promises a “consumption-based pricing” – and restorative – already by July. Compounding the position of the telephone company with the “information gaps” towards the final customers abroad. Sms, for example, do not say enough about the “prices applied exhaustion of those volumes expected services”; the end of the credit that carries “non user operation”; on “opportunity to take advantage of different tariffs from that on.”

The rate of Wind costs 2 euro per day and ensures, once abroad, 15 minutes of outgoing calls, 15 minutes of calls entry, 15 text messages and 50 megs of Internet traffic. You do not accept these prices can opt for a “Eurotariff” which costs 23.1 cents per minute for outgoing calls; 6.1 cents per minute for incoming calls; 7.3 cents per sms. So a lot.

Wind defended invoking exemptions from EU rules that would be possible in the “transitional phase.” In this phase, the telephone company would have the right to “automatically apply to its customers: a) an additional premium than domestic offerings; b) a package of services with volumes in operator choice.”

the Guarantor acknowledges that the European Regulation creates a window, a “transitional phase” which runs from 30 April 2016 to 14 June 2017. But at this stage a possible premium can not exceed – as the total sum – “0.19 EUR per minute dialed, 0.06 euro and 0.20 euro per text message sent to mega data. “

the Ombudsman therefore maintains that the offer of Wind is offline – how about – with the Regulations EU 2012 and 2015. Again, the information customers are “opaque” and “poorly understood”. The Wind’s customers have understood little or nothing – for example – the “legal characteristics of tariffs” and the “ability to switch to other offers, to deactivate the activated options, to choose finally the rate on consumption.”