For Tim and Wind comes the reprimand of the NRA in relation to roaming. The Authority for the Communications has warned (by order of which he was the speaker Antonio Nicita) the mobile operators TIM and Wind to compliance with the provisions on international roaming within the European Union. Now, as we read in a note Authority, “the operators have until 30 June 2016 to adapt its rates to the NRA and communicate the actions taken.”
The problem expressed was that substantially lack of transparency and clarity, in the activation of offers “package” automatically applied to their customers, without the consent and in conflict with the principle that the consumption in roaming, although perhaps made more conventiente customers, a unit may go beyond the amount of the national price sovrappresso maximum.
The roaming. The theme is that of international roaming. Making calls, send text messages, surf the Internet and download content on their mobile phones when abroad always involves a charge. 30 April came a further cut before the final deletion of roaming scheduled for June 15, 2017. About the end of April staying in a European Union country then, and will have to make calls or send text messages, will only pay the amounts required by your rate plan plus a small fee of 5 cents per minute for outgoing calls, 2 cents more for sent sMS and a premium of 5 cents per MB for surfing the net (excluding VAT). The ‘Eurotariff’, introduced for the first time in 2007 by the European Commission, has meant that over the years the roaming costs to subside gradually, until reduced by 80 percent compared to the rates in force in 2007.
complaints. the Authority objected to the operators TIM and Wind automatic application to its customers, without authority, packet rates. Tim the problem expressed was that with the tariff “Europe Daily Basic” (fixed price of 3 Euros per day for 100 minutes of outgoing calls, 100 minutes of incoming calls and 100 SMS; other costs 3 Euros per day to qualify 300 MB of data), enabled it said in documents instructors, “without warning and preventing users to turn it off even in order to oprtare for charging the consumer under the new Community nmormativa”. As for Wind, the operator has instead turned flat option for roaming in Europe: “Offer valid for new regulation in the European Union”, at a cost of 2 € per day which offers 15 minutes per call, 15 minutes receive 15 SMS to be sent and 50 MB of internet. A difference of TIM, Wind turns off “the offer” and opt for a consumer pricing. The intervention of the Ombudsman takes over Article 6 sexies last paragraph of the Roaming Regulations, as also explained by the BEREC in the guidelines of 12 February 2016. In short, I am ammmesse “packaged” offers, as long as the price does not exceed the respective price national retail plus the maximum premium. And that need is also correct information in addition to the fact that there can be no application autmatismo offer.
The stop. In both deficiencies are challenged society terms of transparency and clarity. The Ombudsman did not accept the reasons Tim and Wind. The first, on May 24, it has announced it will make available, from July, a “consumption-based pricing”. The second has invoked the deroge to relatively precisely to EU Regulation transitional period comnpreso between 30 April 2016 and 14 June 2017. Wind has claimed the right to “automatically apply to its customers: a) an additional premium than domestic offerings; b) a service package with volumes in operator choice. ” AGCOM, even within the framework of a “transitional phase”, however, has reported that a possible premium may not exceed, as a sum total, “0.19 euro per minute of calls, EUR 0.06 per SMS sent and 0.20 euro for.
AGCOM. ” With this decision we signal to the market the need to adequately inform consumers on personalized conditions of use price of voice services, sms and data abroad and to adjust the prices of their offers to the new regulatory framework. Italians shortly leave for the holidays, and we believe it is important that the benefit of this higher level of protection possible, “explains the Sole 24 Ore, the rapporteur of the measure Antonio Nicita. The fact remains that the packets can also be improvements. “Operators can enable package offers, it is required by law. But they can not do it automatically – explains Nicita – and no guarantee the consumer an alternative based on the offer underwritten at home. This is the principle “roam like at home plus”, which establishes the right operator to put a premium, but without it being excessive. Once this is guaranteed, the consumer can then be offered other solutions, which must be able to adhere expressly and by being well informed. “
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