Other than savings when using the phone in another European country: Tim and Wind required to their calling plans customers who spend more than before. In defiance of the new EU regulation that from April 30, has provided for a cap (the lowest ever) to Roaming rates to make phone calls, send a message or connect to the Internet. So much so that the Italian Communications Guarantee Authority ( AGCOM ) has warned the two telephone companies to compliance with the provisions introduced until June 14, 2017, the date from which they will run the single tariff European with the abolition of roaming charges that should put an end to the traps and to bloodletting.
the decision AGCOM – certainly not particularly heavy for Tim and Wind – arrived still in pretty quick times since the Authority was targeted by reports by consumer groups and customers who are traveling or on vacation in Europe have discovered, at their own expense, the their reunion with a tariff plan never required , and especially impossible to turn off . In particular, “Tim – explained Emmanuela Bertucci, legal ADUC, in the complaint lodged just to the NRA, Antitrust and European Commission – activated, without any warning at all customers who have not already active options specific to the roaming service option ‘ Europe daily Basic ‘ that is activated at the first service used and costs 3 € per day 100 minutes of calls and 100 text messages, and other 3 euro per day for data connection. So if we are abroad and we make one call we pay 3 euro, as well as a single data connection will cost 3 euro. It is a unfair business practice that does not allow even the alternative to consumption. “
The same modus operandi for Wind: its flat option called ‘ Offer valid for the new regulation in the European Union ‘, which costs 2 EUR per day (has 15 minutes to call, 15 minutes to receive 15 text messages to be sent and 50 mB of data traffic to be used within 24 Italian time), is activated when you first use the phone during the day. But, unlike Tim, Wind will disable the offer and opt for a consumer pricing although this possibility is presented as a ‘ offer to be activated.
The NRA, therefore, found that both telephone companies have sinned in transparency and clarity by returning to the sender defenses that Tim and Wind have adopted respectively , a consumption rate of reparation by July and the invocation of the derogation of the EU rules in this transitional phase. The Guarantor has, in fact, yes admitted that the European Regulation has established a transitional phase until 14 June 2017, but the big telephone must not however be exceeded with their rates on fixed ceiling . In detail: for Call outbound the total cost should not exceed the 19 cents per minute, for those inbound the maximum price is 1.14 cents per minute, for sMS you get to maximum 6 cents , while navigate must not exceed 20 cents in MB. All this, however, exclusive of VAT.
The NRA thus decided to adopt “a general notice of address that all operators must follow to comply with the new legislation ensuring greater transparency of information to customers , just to get to a remodulation of pre-existing roaming offers. ” Tim and Wind will have until 30 June 2016 to adapt its rates to the European Regulation, otherwise will risk punitive action .
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