Palermomania.it | Story Filed: 23/04/2015 – 00:12 | Article read 372 times
The NRA has approved a measure of formal notice to Telecom Italy on new contractual and economic conditions for customers landline . This was announced by the Authority for communications in a statement that underlines how there was lack of information and protection of the right of choice for users who use the universal service.
The risk is that users, not knowing the new conditions, without noticing it being diverted to the new tariff plan “All Voice”, in some cases pejorative than the old.
In particular, the NRA detects two “critical” of “ the comprehensive and transparent information provided to customers, also to ensure a proper exercise of the right of withdrawal; protection of the right of choice for users that use the so-called universal service, in essence those customers who have activated the service of connection to the public communications network at a fixed location (line access Rtg) and who have not enabled in the past tariff offers additional to that service . “
In the Authority Communication Authority, “ the call to greater transparency and breadth of information is a principle, general and extremely important for the Authority , consumer protection, to be respected in the case of the proposed amendment of commercial offers. Furthermore, the protection of those consumers by line connection Rtg (universal service) would pass the offer ‘Everything Voice’ has led the Authority to detect the absence of an express consent from the consumer, information considered critical for the effects on levels of monthly expenditure resulting from the transition to a service other than a service-based connection to the network . “
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